Privacy Policy
Privacy Terms
This Privacy Policy applies to all users of the following websites:
Quality Life Coffee (www.qualitylife.coffee)
This website is operated by The ISO Builder Limited under the name of Quality Life Coffee (hereinafter referred to as "the Company" and "we").
We value your privacy and are committed to maintaining the confidentiality of your personal information. This Privacy Policy applies to all products and/or services offered by us and describes how we may collect, use and disclose your personal information. This Privacy Policy is governed by and complies with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) ("the Ordinance").
A.1 Personal Information Collection Statement of the Scheme
A.1.1 We value your privacy and have put in place appropriate measures to ensure that we do not collect any personal data from you unnecessarily, other than that which is necessary for the provision of products and/or services to you and the protection of your account with us.
A.1.2 When you use our web site, we may ask you to provide personal information. The information we may ask you to provide ("Personal Data") includes, but is not limited to, your title, name, date of birth, gender, telephone number, e-mail address, residential/other address and payment account information.
A.1.3 Please note that you are required to provide certain personal data (which will be specified at the time of collection of personal data). If you fail to provide any of the personal data listed as "required", we may not be able to provide our products and/or services
A.2 Use and Disclosure of Personal Data
A.2.1 If you provide any personal data to us, you will be deemed to have authorized us to collect, retain and use your personal data for the following purposes:
a. providing customer services to you, including but not limited to processing and carrying out related sales, orders, refunds and replacement services in respect of any products offered in our stores or through our website, delivery and
"Online Shop Pickup" service, preparing shopping lists for you, providing you with a more personalized service and responding to your enquiries, comments or claims when using our Website;
providing you with our marketing materials (including but not limited to updates about our website), discount offers and product information;
conducting surveys or statistical analyses for the purpose of improving our products and services and for marketing and promotional purposes;
Acknowledging your status;
operating, processing, maintaining and/or administering your Quality Life Coffee Account (if applicable); and
make such disclosures as may be necessary for any of the above purposes or as may be required by law or on the basis of any advice or claim made by you.
A.2.2 You also agree that we may disclose and transfer (whether in Hong Kong or overseas) your personal data to third party service providers engaged by us to assist us in providing services to you (including inputting customer information, administering our customer database, processing, conducting and verifying the accuracy and completeness of the information provided to you in relation to any of the products offered in our stores or through our website). products offered in our stores or through our website, processing, conducting and verifying related sales, orders, refunds and/or exchanges, contacting you in relation to any promotional materials, delivery and "store and collect" services and other customer services) and processing your personal data in a secure manner ("Third Party Service Providers"). All Third Party Service Providers are under a duty of confidentiality to us and are only permitted to use your Personal Data for the purposes set out in Clause A.2.1 above and not for their own purposes (including direct marketing purposes)
A.2.3 We may disclose and transfer (whether in Hong Kong or overseas) your personal data to our professional advisers, law enforcement agencies, insurance companies, governmental and regulatory bodies and other organizations for the purposes set out in Clause A.2.1(g) above where necessary.
A.2.4 We will only use your name, telephone number, residential/other address and e-mail address to provide you with marketing information in relation to our products and services with your consent or indication of no objection.
A.2.5 We may share aggregate data that does not identify you with third parties for various purposes (including marketing and promotion) and may use such data to better understand your needs and improve our products and services.
A.2.6 Any personal data provided by you will be retained by us and may be accessed by our employees, third party service providers engaged by us and the third party organizations referred to in clause A.2.3 above for the purposes set out in clause A.2.1 above.
A.2.7 We may allow an employee of The ISO Builder Limited (the "Employee") to use the Qaulity Life Coffee Account provided that the Employee complies at all times with any applicable code of conduct and/or any other relevant requirements of his/her employer company in connection with such use. Notwithstanding any other provision of this Privacy Policy, if a Staff Member is found to be misusing his or her position as a Staff Member to misuse his or her Quality Life Coffee Account (including, without limitation, by using any confidential or other similar insider information to take unfair advantage of any promotion or offer from Quality Life Coffee), we may disclose the Personal Information provided by the Staff Member to the following parties personal information provided by the staff member to be disclosed or transferred to the staff member's employer for the purpose of investigation and/or disciplinary action.
B. Confidentiality
B.1 Personal data held by the Company relating to the Company's customers and website visitors will be kept confidential in accordance with this Privacy Policy.
B.2 Any questions, comments, suggestions or information (other than personal data) transmitted or posted by Internet visitors to the Company's web site or any part thereof shall be deemed to be voluntarily provided to the Company in the form of non-confidential and non-proprietary informationThe Company reserves the right to use, reproduce, disclose, transmit, publish, broadcast and/or post such information freely elsewhere, including making it available to any affiliated company for purposes such as the development, manufacture and marketing of products and services and to meet the needs of its customers.
C. Security of Personal Data
C.1 The Company makes all reasonable efforts to ensure that all personal data held by the Company is stored in a properly maintained and secure location and is only accessible by authorized personnel or third party service providers.
C.2 Please note that no system is completely free from intrusion and it is not possible to guarantee that any information provided over the Internet is completely secure. Accordingly, we cannot guarantee the security of information transmitted by you to us or received by you from us over the Internet.
D. Links
D.1 This website may contain hyperlinks to other websites and sites operated by third parties. We do not have any control over the content of these websites or the way in which they handle your personal data. You should review the privacy policies of these third party websites to understand how they use your personal information.
E. Information Collected During Your Use of the Site
We may use "cookie" files on this website to:
- make security measures more stringent;
- allowing online customers to continue browsing the web;
- Providing personalized web pages for individual customers;
- Create an online customer or visitor profile.
A "cookie" file is a piece of information about your preferences for using our website, which is stored on your hard disk and allows our website to be adapted for your next visit. Customers who do not allow
the use of "cookies" can be adjusted in the Internet browserHowever, disallowing the use of "cookie" files may prevent you from accessing all parts of the Site.
F. Right of access to or correction of personal data
F.1 In accordance with the Privacy Ordinance, you have the right to access and request correction of your personal data held by us.
F.2 If you have any questions about this Privacy Policy or if you wish to access or correct your personal data, you may send your request by email to: jaxon
G. Modification
G.1 We may modify or update this Privacy Policy from time to time and all personal data collected by us will be governed by the latest version of the Privacy Policy.
H. Rights of Third Parties
H.1 Notwithstanding the existence of the Contracts (Rights of Third Parties) Ordinance (Cap. 623) of Hong Kong and/or similar legislation in other jurisdictions, this Privacy Policy is for the sole benefit of the parties to the Contract and does not create or confer any benefit on third parties. The applicability of the provisions of the Contracts (Rights of Third Parties) Ordinance and/or similar legislation in other jurisdictions granting the exercise of this Privacy Policy to third parties is hereby expressly excluded. The provisions of this Privacy Policy are not, and are not intended to be, exercisable by any third party. Notwithstanding the foregoing, the Company may enforce its third party rights under this Privacy Policy in accordance with the Contracts (Rights of Third Parties) Ordinance or similar legislation in other jurisdictions. The exercise by the parties of their rights to terminate, revoke, agree to modify, waive, change or settle issues under this Privacy Policy does not require the consent of any third party.
I. Customer Service and Advice
If you have any questions or suggestions, please contact us (jason@quailtylife.coffee).
