Frequently Asked Questions FAQ

Our roastery and pickup point is located at Unit 13, 15/F, Technology Park, 18 On Lai Street, Shek Mun, Sha Tin, Hong Kong. We currently operate on a pre-order basis for self-pickup, and we also offer local delivery via SF Express for online orders.

All our coffee is roasted locally at our own HK Roastery. We strictly follow Hong Kong's food production safety standards and operate on a roast-to-order basis, ensuring your coffee is freshly roasted after you place an order and shipped within 24 hours.

We offer a wide range of coffee products and services, including:
• A diverse selection of specialty coffee beans (200g / 500g), including single origins, blends, and decaf.
• Convenient drip bags and filter packs.
• Professional brewing equipment such as pour-over kettles, 1Zpresso manual grinders, and Eureka electric grinders.
• Professional coffee workshops and corporate coffee solutions.

We are committed to sustainability. We engage in Direct Trade with farms to ensure fair compensation for coffee growers. Our packaging uses FSC-certified paper and one-way valve bags. Additionally, we encourage customers to bring their own cups for a HK$5 discount and use carbon-neutral SF Express for deliveries.

• Arabica: Known for its complex flavor profiles, aromatic qualities, and bright acidity. It typically grows at high altitudes and dominates the specialty coffee market.
• Robusta: Has a much higher caffeine content (about 1.5–2x that of Arabica) and a stronger, more bitter taste. It's often used in instant coffee or espresso blends to add a thick crema.

According to the Specialty Coffee Association (SCA), coffee that scores 80 points or higher on a 100-point scale during a cupping (tasting) is graded as "specialty." It must also have full traceability, from its origin country and farm down to the processing method.

• Single Origin: Coffee from a single known geographical origin (a farm, region, or country). It highlights the unique flavor characteristics of that specific terroir.
• Blend: A mix of beans from different origins, expertly combined by a roaster to create a balanced, consistent, and often more complex flavor profile.

Tasting notes like "berry, floral, nutty" are part of a flavor profile determined by professional cuppers using the Coffee Taster's Flavor Wheel. These notes describe the coffee's aroma and taste, helping you anticipate its character—like its acidity, sweetness, and body—before you buy.

Every bag is marked with a clear "Roasted On" date. We recommend letting the beans rest (degas) for 4–7 days after roasting for optimal flavor. The coffee will be at its best for about 4 weeks after the roast date.

• Light Roast: Best for highlighting the bean's original floral and fruity notes with bright acidity. Ideal for pour-over and filter brewing methods.
• Medium Roast: A balanced profile with moderate acidity and a fuller body. Very versatile.
• Dark Roast: Features deep, caramel, and chocolatey flavors with low acidity and a heavy body. Great for espresso and coffee with milk.

S.O.E. stands for Single Origin Espresso. It means using beans from a single, specific origin for an espresso shot, rather than a traditional blend. This allows the unique and pure flavor profile of that origin to shine through.

The ideal grind size depends on your brewing method:
• Coarse: For French Press, Cold Brew.
• Medium: For Pour-Over (V60, Kalita), Drip Coffee Makers, Siphon.
• Fine: For Moka Pot, AeroPress.
• Extra Fine: For Espresso machines.
If you're unsure, just note your brewer in your order, and we'll gladly grind it for you.

We generally recommend a water temperature between 90°C – 96°C (195°F – 205°F). Hotter water extracts more flavor, but can lead to bitterness if too hot. As a rule of thumb, use hotter water for lighter roasts and slightly cooler water for darker roasts.

We use SF Express for local deliveries in Hong Kong. We offer free shipping on orders over HK$400 (after discounts). For orders below this amount, a shipping fee of HK$30 applies. You can also choose to pick up your order at our roastery in Shek Mun during business hours by appointment.

To ensure you receive the freshest coffee possible, all our beans are roasted to order. Typically, your order will be roasted and dispatched within 1-2 business days.

Yes, we do! Simply register as a member on our website to join our loyalty program. You'll earn reward points with every purchase, which can be redeemed for cash coupons and other exclusive gifts.

Besides our loyalty program, we frequently run seasonal promotions and bundle deals. We recommend subscribing to our newsletter and following our social media pages to be the first to know about our latest offers.

Caffeine is a stimulant and can interfere with sleep for some people. If you are sensitive to caffeine, it's generally recommended to avoid it for 6 to 8 hours before bedtime. We also offer a delicious Swiss Water Process decaf coffee, so you can enjoy a cup anytime without the buzz.

Numerous studies suggest that drinking black coffee in moderation has several potential health benefits, such as boosting energy levels, increasing metabolism, and providing a rich source of antioxidants. As with anything, it's best enjoyed as part of a balanced and healthy lifestyle.